this statement is recognizing that customers are the life blood for any business.
Understanding the importance of good customer service is essential for a healthy
business in creating new customers, keeping loyal customers, and developing referrals
for future customers.
Below are the five reasons why your company must invest Customer Service training
this new year
Significance
Customer service is important to an organization because it is often the only contact
a customer has with a company. Customers are vital to an organization. Some
customers spend millions of naira per year with a company. Consequently,
when they have a question or product issue, they expect a company's customer
service department to resolve their issues.
Identification
Customer service is also important to an organization because it can help
differentiate a company from it competitors, according to the article titled
"The Importance of Customer Service" at Drew Stevens Consulting website.
For example, it may be difficult to tell the difference between two electronics store , especially if their prices are similar. Therefore, putting extra efforts
into customer service may be thing that gives one drug store a competitive advantage.
Free Publicity
People that have a positive experience with a company's customer service
department will likely tell two or three others about their experience,
according to Consumer Affairs website. Therefore, quality customer service
can be a source of promotion for organizations. Contrarily, a person who
has a bad customer service experience will likely tell between nine and 20 people.
Cheaper to retain customers than acquire new ones
This is probably the most publicized customer satisfaction statistic out there.
It costs six to seven times more to acquire new customers than it does to
retain existing customers.
If that stat does not strike accord with you then there’s not much else I can
do to demonstrate why customer satisfaction is important.
Customers cost a lot of money to acquire. You and your marketing team
spend thousands of dollars getting the attention of prospects, nurturing
them into leads and closing them into sales.
Why is it that you then spend little or no money on customer retention?
Imagine if you allocated one sixth of your marketing budget towards
customer retention. How do you think that will help you with improving
customer satisfaction and retaining customers?
SDIL Training
Our business consultants and customer service experts have huge a wealth
of experience in Customer service,Professional communication and Product
marketing who give you in depth training in customer service,marketing and
doubling your sales.
Our fees
Our charges are minimal and negotiable,
It will be an honour for us to passionately serve and adding value to your
distinguished company .
We be happy to come over and give more insight on our services at your convenience .
Phone numbers : +2348050383215,08125549322.
Emai us on customercare.sdil@gmail.com;seyidekolinternational@gmail.com
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