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Monday, 5 August 2013

Governor Fashola’s Father Dies At 80


The father of the governor of Lagos state, Babatunde Fashola, Ibrahim Ademola Fashola on Monday died at the age of 80 years at an undisclosed hospital.
In a statement signed by the Chief of Staff to the governor, Mr. Lanre Babalola said the remains of Elder Fashola will be buried on Tuesday, the 6th of August 2013 at Vaults and Gardens Ikoyi by 1pm.
Meanwhile, President Goodluck Jonathan Monday has sent a condolence message to Governor Babatunde Fashola of Lagos State who is presently away on lesser Hajj in Saudi Arabia
A statement by the Special Adviser to the president on Media and Publicity, Dr Reuben Abati, said the president on behalf of himself, his family, the Federal Government and the people of Nigeria, conveys sincere condolences to the governor.
“As they mourn Pa Fashola, President Jonathan urges Governor Fashola, his family and people of Lagos State to give thanks to God Almighty for the octogenarian’s very exemplary and accomplished life,”
The President urged  the family  to be comforted by the knowledge that Pa Fashola is returning to his Creator as a very blessed and fulfilled man who lived to see his son become a two-term Governor of one of Nigeria’s most populous and vibrant states.
President Jonathan joins the Governor Fashola, members of his family and the people of Lagos in praying that God Almighty will grant Pa Fashola peaceful and eternal rest from his labours on earth.”
The deceased is survived by children, grandchildren and great-grand children among whom is the Lagos State Governor, Mr.
Babatunde Fashola (SAN), Arinola Fuwa, Olayinka Fashola, Ademola Fashola, Omolara Fashola, Adewale Fashola, Ademola Fashola Jnr. and Ademola Keji Fashola.

Skye Bank Launches Customer Service Charter

By: Our Correspondent on August 5, 2013 - 12:29pm
In its bid to serve customers better and ensure seamless service to customers at all its touch points and payment platforms, Skye Bank Plc has unveiled a customer service charter designed to meet and exceed customers’ expectations.
Speaking at the launch of the charter, the Group Managing Director/Chief Executive Officer of the bank, Mr. Kehinde Durosinmi-Etti, described the charter as the bank’s contract with its customers to demonstrate its commitment to providing quality customer service through its people, processes and systems.
Describing the charter as a pace setting and industry-defining innovation, the Skye Bank boss said the customer-centric model seeks continuous service improvement in a bid to make customers of the bank happy and satisfied.
“This charter outlines the type of service we aim to provide, how customers can contact us to give us feedback, especially on areas of improvement and how they can partner with us for continuous service improvement”, he said.
Durosinmi-Etti who observed that customer service remained the key differentiator in the financial services industry all over the world, said the charter became imperative because today’s customers are more sophisticated, discerning and more demanding than ever before.
He described the introduction of the Charter as a milestone in the bank’s customer service excellence journey.
- See more at: http://leadership.ng/news/050813/skye-bank-launches-customer-service-charter#sthash.FIFTGZsU.dpuf

Skye Bank Launches Customer Service Charter

By: Our Correspondent on August 5, 2013 - 12:29pm
In its bid to serve customers better and ensure seamless service to customers at all its touch points and payment platforms, Skye Bank Plc has unveiled a customer service charter designed to meet and exceed customers’ expectations.
Speaking at the launch of the charter, the Group Managing Director/Chief Executive Officer of the bank, Mr. Kehinde Durosinmi-Etti, described the charter as the bank’s contract with its customers to demonstrate its commitment to providing quality customer service through its people, processes and systems.
Describing the charter as a pace setting and industry-defining innovation, the Skye Bank boss said the customer-centric model seeks continuous service improvement in a bid to make customers of the bank happy and satisfied.
“This charter outlines the type of service we aim to provide, how customers can contact us to give us feedback, especially on areas of improvement and how they can partner with us for continuous service improvement”, he said.
Durosinmi-Etti who observed that customer service remained the key differentiator in the financial services industry all over the world, said the charter became imperative because today’s customers are more sophisticated, discerning and more demanding than ever before.
He described the introduction of the Charter as a milestone in the bank’s customer service excellence journey.
- See more at: http://leadership.ng/news/050813/skye-bank-launches-customer-service-charter#sthash.FIFTGZsU.dpuf

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