Winning And Keeping Customers For Life In An Unpredictable Economy Like Nigeria

Aside the recent devaluation and the crash of oil price.The economy seem uncertain in highly competitive environment such as Nigeria and the vibrant brands or companies can either stay consistent and stand the test of time or dissolve due to the economic pressure of our present day. 

Despite the unpredictable economy your company has worked very hard and invested a great deal of money to develop an excellent product line. You have spent additional money on sales and marketing and now it is time to invest in the customer service so all your efforts will not be in vain because of poor customer service. 

Our two-day seminar in Exceptional Customer Service Training can give your entire customer service team a crash course in how to satisfy customers and keep them returning.
There is no mystery to providing great customer service; it is simply a combination of great people and great training. You provide the people, and we provide exciting, highly interactive training. We will enable your staff to communicate more effectively, listen with greater empathy, close more sales and resolve more complaints in less time, and represent your company with cordial professionalism in all situations.

Seminar Objectives:
Participants in the Exceptional Customer Service Training seminar will learn to:
Respond more effectively to customer complaints
Participate in a company-wide, customer-focused strategy
Practice active listening skills to develop helpful insights into client concerns
View client concerns with empathy and recommend value-building solutions
Respond to client needs with an emphasis on service and quality
Set high performance standards
Foster a strong team-oriented focus within their work groups


"The customer is always right" is a famous business slogan. The underlying truth behind this statement is recognizing that customers are the life blood for any business. Understanding the importance of good customer service is essential for a healthy business in creating new customers, keeping loyal customers, and developing referrals for future customers.




Highlights
Two day training in Exceptional Customer Service Training
Day One
Time :12pm -5pm
Venue:In the comfort of your office
Course outline :
Who is your customer and identifying their crucial customer needs ?
Why customer service and what is the importance and benefits in this present economic disposition
Equipping our customer service qualities to be compliance with evolving Customer expectation
Ten commandments of customer service 
Making the first impression and win the heart of the customer at first glance.
Dealing with complaints from an unsatisfied customer.

Day Two 
Time :1.30pm - 5pm
Venue: In the comfort of your office
Course outline :
What makes good customer service 
Simple customer service actions that yields results
How to continual to exceed the customer expectation and keep the customer for life .
More customer retention strategies for companies
Customer service training games
Test your knowledge-(Exams)

Certificate to be awarded after training

SDIL Training 
Our business consultants and facilitators have huge a wealth of experiences in Nigeria ,United kingdom and USA specializing in Customer service,Product marketing, business processes and growth. The depth training offered by our firm in Customer service,marketing and doubling your sales will no doubt have a significant impart in your overall business growth .


Other benefits 
Free online media /PR presence in strategic social networks for a week .

Great discount on corporate gifts,branding ,printing,production 
of below the line materials .

Huge discount on backrest support for busy executives and managers to reduce their stress and boast productivity. 
Free media consultancy advice in boasting and enhancing company’s product and services.
Great discount on Business Performance Evaluation of your notable company in compliance with IT 
 Free consultancy on Investment opportunities in properties


Our fees
Our charges are minimal and negotiable .To that end ,our training cost will be N60,000 for a company’s staff of 10 or less for the two day training and of course negotiable for a company’s staff strength a little higher.

It will be an honour for us to passionately serve and adding value to your distinguished company .

We be happy to come over and give more insight on our services at your convenience .

SDIL 
Contact us on customercare.sdil@gmail.com 
please call +2348050383215,08125549322 for your booking 
Call now!!!