Aside the recent devaluation and the crash of oil price.The economy
seem uncertain in highly competitive environment such as Nigeria
and the vibrant brands or companies can either stay consistent and stand the
test of time or
dissolve due to the economic pressure of our present day.
More competitors are springing up in business .To that end ,making the
competition a little more tense .These competitors are gradually having the larger chunk
of the market share.
of the market share.
Based on competent and professional sales skills, delegates are taught how to
sell without resorting to high-pressure techniques. The sales
process from, from prospecting to after sales service, is
explained and delegates are taught the importance of developing a
sales plan and how to marry your benefits to your customers needs.
Seminar Objectives:
By the end of this programme, delegates will be able to:
· Design, implement and manage an effective marketing plan
· Overcome common sales objections and close the sale
· Use questioning skills to understand expectations and gain
customer commitment
· Conduct SWOT and PESTLE Marketing Analysis
· Use body language to build trust and rapport face-to-face or over
the phone
Coach and mentor sales team members to achieve improved sales
Effectiveness
Organisational Impact
· Enhanced professionalism and public image in the marketplace
· Increased revenue growth through higher sales effectiveness and market
· penetration
· A focused and motivated sales force
· Enhanced nonverbal communication skills
· Improved active listening and questioning sills
· Increased sales rep morale, and retention
Personal Impact
· Improved problem-solving and critical thinking skills
· Enhanced face-to-face negotiation and persuasion skills
· Improved active listening and questioning skills
· New insights into their preferred leadership and management style
· Enhanced coaching and mentoring techniques to develop sales
team performance
· Improved time management and goal setting skills to increase
productivity
Highlights
Ø Two day training in Exceptional Customer Service Training
Day One
Time :12pm -5pm
Venue:In the comfort of your office
Course outline :
Ø Introduction of sales and marketing ?
Ø Difference between sales and marketing
Ø Equipping our sales and marketing skills to be compliance with
evolving Customer expectation
Ø Ten commandments of selling
Ø Body language: How to read your prospect like a book
Ø Developing your active listening skills
Ø Seven-Step selling process
Ø Winning key sales strategy
Ø The power of Negotiation
Day Two
Time :1.30pm - 5pm
Venue: In the comfort of your office
Course outline :
Ø How well do you know the good and services you are marketing?
Ø Key qualities of a well grounded marketer.
Ø Ten commandment of marketing in 21st century
Ø Common marketing mistakes and how to avoid them
Ø Challenges in marketers in meeting their target as regards the tight
Competitive environment and the uncertainty of the economy
Ø Rudimentary of a marketing plan.
Ø What is a market strategy and her relevance?
Ø Leading marketing strategy of all times
Ø Test your knowledge-(Exams)
Certificate to be awarded after training
SDIL Training
Our business consultants and facilitators have huge a wealth of
experiences in Nigeria ,United kingdom and USA specializing in
Customer service,Product marketing, business processes and growth.
The depth training offered by our firm in Customer service, marketing and \doubling your sales will no doubt have a significant
impart in your overall business
growth .
Other benefits
Ø Free online media /PR presence in strategic social networks for a
week .
Ø Great discount on corporate gifts,branding ,printing,production
of below the line materials .
Ø Huge discount on backrest support for busy executives and
Managers to reduce their stress and boast productivity.
Ø Great discount on Business Performance Evaluation of your notable
company in compliance with IT
Ø Free consultancy on Investment opportunities in properties
Our fees
Our charges are minimal and negotiable .To that end ,our training cost will be
N60,000 for a company’s staff of 10 or less for the two day
training and of course negotiable for a company’s staff strength a little higher.
It will be an honour for us to passionately serve and adding value to
your distinguished company .
We be happy to come over and give more insight on our services at
your convenience .
your convenience .
SDIL
Contact us on customercare.sdil@gmail.com
please call +2348050383215,08125549322 for your booking
Call now!!!
Contact us on customercare.sdil@gmail.com
please call +2348050383215,08125549322 for your booking
Call now!!!
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