Executive Vice Chairman and Chief Executive,
Nigerian Communications Commission (NCC), Dr. Eugene Juwah and Chief
Executive Officer & Managing Director, Airtel Nigeria, Segun
Ogunsanya at the Nigeria s Telecoms Awards Weekend in Lagos. Airtel was
adjudged Most Innovative Telco and Best Customer Services Operator.
Leading
Telecoms services provider, Airtel Nigeria, has been named the Most
Innovative Telecoms Operator in Nigeria at an Industry Award’s event
that attracted regulators, telecoms pundits, top politicians and
seasoned journalists.
Chaired
by Nigeria’s former Vice President, Atiku Abubakar, the Nigeria’s
Telecoms Award, is widely considered as one of the most prestigious and
foremost platforms for celebrating key milestones in Nigeria’s
telecommunications landscape.
Airtel
also emerged the Best Customer Services Operator at the event, which
held Saturday night at the Incubator Centre, Victoria Island, Lagos.
Award
citations read in the company’s honour said Airtel has led in
innovation and celebrated several milestones as a business in the period
under review.
According
to the citation, Airtel has grown its network footprints to become the
largest 3.75G Network in Nigeria and has also redefined telephony
experience across the country with the introduction of the revolutionary
High Definition Voice Service, implementation of Google Cache Solution,
as well as dominating the 4G landscape with the first successful field
trial-launch of Long Term Evolution in key cities.
It
added that Airtel is known for its revolutionary approach as evident in
ground-breaking value offerings like 5X, a product that was quickly
imitated by other operators, and its most recent value proposition,
1SIM, another package that empowers consumers to enjoy same benefits
across all networks.
Commenting
on why Airtel emerged the Best Customer Services Operator, the Award’s
organizers said right from when the Airtel brand was launched in Nigeria
in November, 2010, the company has maintained a singular focus of
exciting and delighting telecommunications consumers; as a result, it
has initiated several programmes to improve its service delivery as well
as boost customers’ satisfaction on the network.
“Airtel
has also taken its time to build a customer-centric organization. With
the launch of I-CARE Philosophy for its staff and key business partners,
the company has adopted customer service not only as a passion but a
religion that must be practiced wholeheartedly.
“With
this move, every staff of Airtel Nigeria becomes a touch point in
dealing with customers’ queries and also exceeding their expectations,”
the citation said.
While
accepting the awards, Chief Executive Officer & Managing Director
of Airtel Nigeria, Segun Ogunsanya, thanked employees of the
organization for their passion and industriousness just as he dedicated
both awards to telecommunications consumers and customers of Airtel
Nigeria.
He
also assured that Airtel will continue to pursue its brand vision of
being the most loved brand in the daily lives of Nigerians.
Flagging
off the colourful event, Former Vice President of Nigeria, Atiku
Abubakar, who was represented by Akin Kereke-Ekun, Former Chairman,
Technical Committee on Privatization, described the Nigerian Telecoms
Award as the most credible award platform in the Nigerian Telecoms
space.
The award also featured keynote address from Chief Executive Officer of Mainone, Funke Opeke.
Airtel
was represented at the event by Chief Executive Officer & Managing
Director, Segun Ogunsanya; Director: Corporate Communications & CSR,
Emeka Oparah; Director: Customer Service, Ajay Bakshi; Director: Human
Resources, Jubril Saba; Director: Business Excellence, Sanjeev
Shrivastava; Regional Operations Director, Lagos Region, Bayo Osinowo;
Zonal Business Manager, Lagos Region, Ayo Ogunranti and Media Relations
Manager, Erhumu Bayagbon.
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