September 8, 2014 19:08:36pm GMT
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WorldStage
Newsonline-- Microsoft on Monday called on relevant Nigeria products
standardization agencies, especially the Standard Organization of
Nigeria (SON), to rise up to their responsibilities by monitoring what
is being brought into the country to ensure that fake or substandard
products are checked from entering negative trend.
Making
the call in view of the rising complaints of purchase of fake and
sub-standard products by consumers, the Manager Nokia Care Service
Channel, West and Central Africa, David Efanga said at the official
opening of Nokia products and Service Centre in Port Harcourt the Rivers
State Capital, said Nokia is committed to the production and sales of
genuine products in the country and appealed for assistance from
relevant authorities to enable the company deliver genuine services to
the people.
He
said, “We are calling on the necessary Nigeria agency that is
responsible for standardization of imported products to rise up to their
responsibilities.
“Though
Nokia is not a security agent, we are here to market our genuine
products, but I assure you that we will try to liaise with the
government agencies to ensure that selling of Nokia counterfeit
products is controlled.”
Efanga
said the decision to set up care centre in selected cities in the
country including Port Harcourt was to meet the demand of their
consumers, to have a reliable place to fix their faulty devices instead
of going to the roadside repairers.
He admitted that the company has delayed in bringing the service to Port Harcourt, but that it was “better late than never.”
He
noted that the company had created lots of employments to Nigerians
through the establishment of the care centres, saying that the company
implements 100 per cent local content policy in recruiting technicians
in the centres.
“it
is taken us quite some time coming to the garden city to open up Nokia
presence for Nokia products and services, and expressed the believe that
Nokia consumers in Port Harcourt would have good service delivery.
“We are here to fully represent the after- sell services for our products. We are doing a similar also in Aba, Abia state.
“We
are here because of the yeaning of our consumers. They have been asking
us when are you coming to the city, we’ve bought your devices who is
going service them for us, you are taking so long to come.
“We
are interested in making sure that everyone that holds a Nokia device
will obtain service readily, and I can mention to you that all our
technicians in our service centres are Nigerians.
“We
implement 100 per cent local content policy and 100 per cent technology
transfer without compromise. We train them both electronically and face
to face contact and then employ them, thereby making sure we create
employment.
“We
have made arrangement to create outlets that will serve as collection
points in Port Harcourt; the consumer doesn’t need to get here to get
his device repaired. He can register and drop the phone at the shop
where he bought it; they will collect and bring to us as many as they
collected for repairs and the customers go back there on an agreed date
to collect their devices.
“We also have web services in these centres. Our warranty conditions are also observed here, including sells of accessories.”
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