As technology and other environmental forces change rapidly, you need an ever-increasing skill set not only to perform your job, but to stay marketable in getting
another job.
Thousands of Nigerians apply for a job posting and only the very best of the candidate
is shortlisted.
It is very crucial that every prospective candidate must package himself/herself by
reinventing and investing in their professional career in the
pursuit of getting a promotion or better job
This course will give you an edge over colleagues in the aspects of responding to Client
needs with an emphasis on
service and quality,In depth understanding client needs and recommending value-building solutions to mention a few .
Objectives:
Participants in the Intensive Customer Service Training will learn to:
·Respond more effectively to customer complaints
·Participate in a company-wide, customer-focused strategy
·Practice active listening skills to develop helpful insights into client concerns
·In depth understanding client needs and recommending value-building solutions
·Respond to client needs with an emphasis on service and quality
·Set high performance standards
·Foster a strong team-oriented focus within their work groups
Highlights
One day training in Exceptional Customer Service Training
ØWho is your customer and identifying their crucial customer needs ?
ØWhy customer service and what is the importance and benefits
ØEquipping our customer service qualities to be compliance with evolving Customer
expectation
ØTen commandments of Outstanding customer service in winning more business
ØMaking the first impression and win the heart of the customer at first glance.
ØDealing with complaints from an unsatisfied customer.
ØWinning new customers/clients and bringing in more business
ØMore customer retention strategies for professionals .
ØEffective Customer service actions that yields results
ØHow to continual to exceed the customer expectation and keep the customer for life .
ØTest your knowledge-(Exams)
*This Training is in adherence with Harvard Business review on Exceptional Customer
service.
SDIL is an innovative Conglomerate specializing in Management consulting,Training/
recruitment,Business start up,processes,Business growth,
Marketing communications and Property management.
We partnered with QRSM an International Company Ltd to provide a range of professional
services in Advisory,Consultancy and training.
QRSM offers internationally recognized and approved courses by the Institution of
Occupational Safety and Health (IOSH) UK,&National Examination
Board in Occupational Safety and Health (NEBOSH) UK,Institute of Environmental
Management & Assessment IEMA)UK,National Safety Council (NSC)
USA Institute of Civil Protection and Emergency Management(ICPEM) UK, Business
Continuity Institute Global (BCI) to mention a few .
BENEFIT:
ØAward of International recognized Certificate of Merit after completion.
ØTea Break & Light Lunch
ØFree Half an hour one-one post training coaching
ØUp to 25 percent discount available for participants who invite up to 3 participants
or more to register for the course.
Ø10percent discount on Repackaging and preparing prospective candidates for a
better job and promotion .
Ø20percent discount Step to step guide from gradually evolving from being an
Employee to an Employer /Entrepreneur
Ø20percent Pre-Retirement Course – Managing a New Beginning/New Life
WHO CAN ATTEND? Customer service representative,Customer service manager,
Marketing executives ,business managers Relationship managers
to mention a few
DATE/DURATION: April 28th TIME: 9am-5pm
TRAINING FEE: N30,000 .Please call 08125549322 or send a mail to
Professionaltrainers.sdil@gmail.com or customercare.sdil@gmail.com
Book before the 21st April 2016 and get a 10percent discount
VENUE:QRSM Place:Plot 18K Nana Okuribido Street, Ismail Estate, Idiroko,
Maryland, Lagos.
ACCOUNT DETAILS
Bank: Diamond Bank
Account Number: 0046996355
Account Name: Seyiloked International limited
REGISTRATION PROCEDURE
Ø Pay the training fee on or before registration deadline date 26/04/2016.
Ø Send your name, phone number, email address, training title, SMS to
08125549322
Ø Receipt will be issued after payment
Visit us at http://seyidekol.blogspot.com or http://Seyiloked-sdil.com
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